info@instaphones.ca

FAQs

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer. If you do not get an answer to your question, you can also contact us by email in the 'Contacts' section.



1. How can I change something in my order?


If you need to change something your order, please contact us immediately by writing to us , in the section Contacts . We usually process orders within 24h-48 hours, and once we have processed your order, we will be unable to make any changes.


2. How can I pay for my order?


We accept all credit cards accepted by paypal, you can pay with your paypal account and interact transfer for your convenience.


3. Can I track my order?


Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an email with the tracking number and a link to trace the order online with the carrier.


4. Can I return an item?


Please visit the 'Terms and Conditions' section for more information on returns and exchanges.


5. How long will my order take to be delivered?


Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery can be expected within 7-10 business days.


6. Do I need an account and what are the benefits?


It's not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.